Growing companies often discover that systems only make sense to the people who set them up. That works until someone is unavailable during an incident.
Visibility starts with inventory: what runs where, who owns it, and what depends on it. Monitoring without ownership maps creates noise.
Good operational documentation is short and current. Prefer living runbooks over exhaustive manuals that nobody updates.
The payoff is faster diagnosis, safer changes, and less dependency on a single administrator.
